Terms and Conditions
Welcome to Garnour.shop. These terms and conditions outline the rules and regulations for the use of Garnour.shop’s website and services. By accessing this website, you accept these terms and conditions. If you do not agree with any part of these terms, please do not use Garnour.shop.
1. Introduction
Garnour.shop is operated by Quintessence Luxury Group - Fzco, a registered business in the United Arab Emirates. The terms “we,” “us,” and “our” refer to Garnour.shop. The term “you” refers to the user or viewer of our website.
2. Use of the Website
By accessing our website, you warrant and represent that you are at least 18 years of age and agree to use the website for lawful purposes only. You agree not to engage in any activities that may harm or disrupt the website or services provided by Garnour.shop.
3. Products and Services
Garnour.shop offers high-quality hairdressing tools, including scissors, combs, and brushes. All products are subject to availability, and we reserve the right to limit quantities of any products or services that we offer. Prices for our products are subject to change without notice.
4. Orders and Payments
All orders placed through our website are subject to acceptance by us. We may refuse or cancel orders at any time for reasons including but not limited to product availability, errors in product or pricing information, or suspected fraudulent activity. Payments are processed through secure payment gateways, and you agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
5. Shipping and Delivery
We deliver products both within Dubai and internationally. For orders within Dubai, in-stock items such as combs, brushes, and accessories will be delivered within 1-3 business days. Scissors, which are handmade and made to order, have varying delivery times and can take up to one month to be delivered. For international orders, delivery times will vary based on the destination country. We strive to provide accurate delivery estimates, but delays can occur due to customs clearance and other factors beyond our control.
6. Returns and Exchanges
Please review our Returns and Exchanges Policy to understand how we handle these processes.
Return Eligibility:
- Made-to-Order Scissors: We accept returns for made-to-order scissors only if the product is defective.
- Other Products: For non-customized items, we accept returns within 14 days of delivery. The item must be unused, in its original packaging, and in the same condition as when you received it.
Defective Products:
- If you receive a defective product, please contact us within 7 days of receiving your order. We will provide detailed instructions for returning the item. Upon receiving the defective product, we will inspect it and notify you of the approval or rejection of your return. If approved, we will offer a replacement or a full refund, including shipping costs.
Exchanges:
- Non-Defective Items: Contact us within 14 days of delivery. The item must be unused and in its original packaging. You are responsible for return shipping costs and any price difference if exchanging for a different product.
- Defective Items: Follow the same process as for returns. We will cover shipping costs for defective item exchanges.
Return and Exchange Process:
- Contact Us: Email our customer service team at contact@garnour.com with your order number, product details, and reason for the return or exchange.
- Authorization: We will review your request and, if eligible, provide you with a return or exchange authorization and shipping instructions.
- Shipping: Carefully pack the item in its original packaging and include the authorization slip. You are responsible for return shipping costs unless the product is defective.
- Inspection and Processing: Once we receive and inspect the returned item, we will process your refund, replacement, or exchange as promptly as possible.
Non-Returnable Items:
- Used or damaged items not due to manufacturing defects.
Contact Information: For any questions about our returns and exchanges policy, please contact us at contact@garnour.com.
7. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Garnour.shop or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works from any content found on this site without our express written permission.
8. Limitation of Liability
Garnour.shop will not be liable for any damages arising out of or in connection with the use of this website. This includes, but is not limited to, direct, indirect, incidental, punitive, and consequential damages.
9. Privacy Policy
Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.
10. Changes to Terms and Conditions
We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the website following the posting of changes constitutes your acceptance of those changes.
11. Contact Information
If you have any questions about these terms and conditions, please contact us at: contact@garnour.com
Thank you for shopping with Garnour.shop. We appreciate your business and strive to provide the best quality products and services to meet your needs.